MAY By Camelia ISP

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    Privacy Policy

    Welcome to M A Y by Camelia Isp (the “Website”). Protecting your personal information is a top priority for us. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the UK General Data Protection Regulation (UK GDPR) and applicable privacy laws.

    1. Who We Are

    M A Y by Camelia Isp is an online retail store registered in the UK. Our contact details are as follows:

    For any questions about this Privacy Policy, please get in touch using the contact details above.

    2. What Information We Collect

    We collect the following types of information:

    a. Personal Information

    When you make a purchase, create an account, or contact us, we may collect:

    • Full name
    • Email address
    • Phone number
    • Billing and delivery addresses
    • Payment details (processed securely through third-party providers)

    b. Non-Personal Information

    We may collect technical data such as:

    • IP address
    • Browser type and version
    • Device information
    • Pages visited and time spent on the website
    • Cookies and tracking technologies (see Section 7 for more details)

    c. Sensitive Information

    We do not intentionally collect sensitive personal data (e.g., health information, religious beliefs).

    3. How We Use Your Information

    We use your data for the following purposes:

    1. To process and deliver your orders
    2. To manage your account and provide customer support
    3. To send updates on orders, promotions, or new products
    4. To analyze website performance and improve user experience
    5. To comply with legal and regulatory obligations

    4. How We Share Your Information

    We do not sell your personal data. However, we may share your information with trusted third parties in the following cases:

    1. Service Providers: For payment processing, shipping, and IT support.
    2. Legal Obligations: To comply with legal or regulatory requirements.
    3. Business Transfers: If our business merges, sells, or transfers assets.

    All third parties are required to handle your data securely and in accordance with UK GDPR.

    5. Your Rights

    Under the UK GDPR, you have the following rights:

    1. Right to Access: Request a copy of the personal data we hold about you.
    2. Right to Rectification: Correct any inaccurate or incomplete data.
    3. Right to Erasure: Request the deletion of your data under certain conditions.
    4. Right to Restrict Processing: Limit how we process your data.
    5. Right to Data Portability: Receive your data in a structured, commonly used format.
    6. Right to Object: Object to certain types of data processing, such as direct marketing.
    7. Right to Withdraw Consent: Withdraw consent where data processing is based on your consent.

    To exercise any of these rights, contact us at office@maybycameliaisp.co.uk.

    6. How We Protect Your Information

    We implement a variety of security measures to protect your personal data:

    • Encryption of sensitive data during transmission (e.g., SSL)
    • Regular system monitoring and security updates
    • Restricted access to personal data
    • Secure payment processing through third-party providers

    Despite our efforts, no data transmission or storage system can be 100% secure.

    7. Cookies and Tracking Technologies

    We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

    Types of Cookies We Use:

    • Essential Cookies: Required for website functionality (e.g., shopping cart).
    • Analytics Cookies: Help us understand user behavior and improve the site.
    • Marketing Cookies: Used to deliver relevant advertisements.

    You can manage your cookie preferences through your browser settings.

    8. Third-Party Links

    Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

    9. Data Retention

    We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy. This includes complying with legal obligations, resolving disputes, and enforcing agreements.

    10. Children’s Privacy

    Our website is not intended for children under 16 years old. We do not knowingly collect data from children. If we discover we have inadvertently collected such data, we will delete it immediately.

    11. Updates to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on our website with the “Effective Date” noted at the top.

    12. Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us: