MAY By Camelia ISP

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    Terms and conditions

    Welcome to M A Y by Camelia Isp (the “Website”). These Terms and Conditions govern your use of our Website and the purchase of our products. By accessing or using this Website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before placing any orders.

    1. General Information

    • Business Name: M A Y by Camelia Isp
    • Address: 44 Phillips Drive, Shinfield, Reading, RG2 9SN
    • Email: office@maybycameliaisp.co.uk
    • Phone: +44 7480 366329

    By using this Website, you confirm that you are at least 18 years old or have obtained the consent of a parent or guardian to use the Website.

    2. Use of the Website

    You agree to use this Website only for lawful purposes. You must not:

    • Commit fraud or misrepresent your identity.
    • Interfere with the operation of the Website or its related services.
    • Attempt to gain unauthorized access to any part of the Website.

    We reserve the right to suspend or terminate your access to the Website if you breach these Terms.

    3. Products and Pricing

    • Product Descriptions: We make every effort to display product information accurately. However, we cannot guarantee that descriptions, colors, or images are entirely accurate due to variations in monitors and devices.
    • Pricing: All prices are displayed in GBP (£) and include VAT where applicable. Prices are subject to change without notice.
    • Stock Availability: Products are subject to availability, and we reserve the right to limit the quantity of products purchased.

    4. Ordering Process

    • Placing an Order: By placing an order, you confirm that you are legally capable of entering into a binding contract.
    • Order Confirmation: Once your order is placed, you will receive an email confirming receipt of your order. This does not constitute acceptance of your order.
    • Acceptance of Order: A contract is formed only when we dispatch the goods to you. We reserve the right to cancel any order prior to dispatch.

    5. Payment

    We accept the following payment methods:

    • Credit and debit cards
    • PayPal

    All payments are processed securely through third-party payment gateways. We do not store your payment details.

    6. Shipping and Delivery

    • Delivery Locations: We deliver within the UK and internationally.
    • Delivery Times: Estimated delivery times will be provided at checkout. Delays may occur due to unforeseen circumstances beyond our control.
    • Shipping Fees: Shipping costs will be displayed during checkout and are subject to change.

    You are responsible for providing accurate delivery information. We are not liable for items lost or delayed due to incorrect delivery details.

    7. Returns and Refunds

    • Returns Policy: You have 14 days from receiving your order to request a return. Items must be unused, in their original condition, and with all tags attached.
    • Refunds: Once your return is received and inspected, we will process your refund to the original payment method within 14 days.
    • Exclusions: Certain items, such as personalized or custom-made products, are non-refundable unless faulty.

    For more information, please see our Returns Policy page or contact us at office@maybycameliaisp.co.uk.

    8. Cancellation Policy

    You have the right to cancel your order under the UK Consumer Contracts Regulations within 14 days of receiving the goods. To cancel, please email us at office@maybycameliaisp.co.uk with your order details.

    9. Intellectual Property

    All content on this Website, including text, images, graphics, and logos, is the property of M A Y by Camelia Isp or its licensors. You may not use, reproduce, or distribute any content without our prior written consent.

    10. Limitation of Liability

    To the extent permitted by law, M A Y by Camelia Isp shall not be liable for:

    • Losses that were not foreseeable at the time of entering into the contract.
    • Losses caused by unauthorized access to or alteration of your data.
    • Indirect, incidental, or consequential damages arising from the use of the Website or our products.

    Nothing in these Terms limits our liability for death or personal injury caused by negligence or fraud.

    11. Privacy

    We respect your privacy and handle your personal data in accordance with our Privacy Policy. By using this Website, you consent to our collection and use of your data as outlined in the Privacy Policy.

    12. Third-Party Links

    Our Website may include links to third-party websites. These links are provided for your convenience, and we are not responsible for the content, products, or services of these external sites.

    13. Force Majeure

    We are not responsible for any delays or failure to fulfill orders due to circumstances beyond our control, including but not limited to natural disasters, strikes, or interruptions in transportation or communication networks.

    14. Governing Law

    These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

    15. Changes to These Terms

    We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website constitutes acceptance of the updated Terms.

    16. Contact Us

    If you have any questions or concerns about these Terms and Conditions, please contact us: